ReviewCaller

Four stars is a conversation worth having.

When a customer leaves a three- or four-star review, we call them, listen to what they have to say, and find out what could have made their experience better.

You get honest feedback and a chance to make things right.

Choose Your Call PackageSee How It Works

Packages from $295 CAD. One-time purchase.

A woman smiling as she talks with a customer on the phone at her desk.
A business owner laughing during a conversation with a customer, clipboard in hand.

Find out what your customers really think.

Hear the full story.
A four-star review rarely tells you everything. A phone conversation often does.
Fix what matters.
Learn what went wrong while there's still an opportunity to make things right.
Keep good customers.
People remember businesses that take the time to listen.

Here's how it works.

  1. 01

    We identify the reviews.

    We review the three- and four-star feedback you want to follow up on.

  2. 02

    You identify the customers.

    You confirm the customer records and securely provide the appropriate contact information.

  3. 03

    We make the calls.

    A real person reaches out, listens, asks questions, and documents what matters.

  4. 04

    You get the answers.

    We report what we learned and help identify the next steps.

Every call is handled by a real person.

Sometimes the problem is smaller than you think.

Here is an example of how one call can go.

The review

"Great service. The plumber did a good job, but he showed up almost an hour late."

Megan, four stars

The conversation

ReviewCaller
"Hi Megan, I'm calling on behalf of Gregstar Plumbing. Thanks for taking the time to leave us a review. I noticed you gave us four stars and wanted to ask what we could have done better."
Megan
"The work was great. I left my job early to be home for the appointment, though, and nobody called to say he was running behind."

What the business learned

The work was excellent. The problem was communication.

Gregstar Plumbing can now address its appointment notification process.

Every call comes back to you in a clear report.

  • Who we contacted
  • Whether we reached them
  • What they said about their experience
  • What prevented a higher rating
  • What could be done to resolve it
  • The outcome of the conversation
  • Whether their review was independently updated

Built for businesses that know their customers.

If you provide a service and know who your customers are, ReviewCaller can help you hear from them.

  • Plumbing and HVAC
  • Automotive dealerships
  • Home renovation
  • Roofing and contractors
  • RV dealerships
  • Multi-location service businesses
A plumber smiling while he tightens a fitting under a kitchen sink.

Choose your call package.

Buy a block of calls. We make them and report back. Prices are in Canadian dollars.

  • Trial

    $295CAD

    5 Customer Calls

    For businesses that want to see what their customers have to say.

    • Five customer outreach cases
    • Up to two telephone attempts per customer
    • Personal, human conversations
    • Feedback and outcome reporting
    • Recommended next steps
    Try ReviewCaller

    One-time purchase. No ongoing commitment.

  • Standard

    $595CAD

    12 Customer Calls

    For businesses with regular customer feedback and a steady flow of reviews.

    • Twelve customer outreach cases
    • Everything included in Trial
    • Resolution follow-up where appropriate
    • Consolidated customer feedback report
    Choose Standard

  • Business

    $1,095CAD

    25 Customer Calls

    For businesses with higher customer volume or multiple locations.

    • Twenty-five customer outreach cases
    • Everything included in Standard
    • Feedback grouped by recurring issues
    • Summary of resolution opportunities
    Choose Business

What one call covers

  • One verified customer.
  • Up to two telephone attempts.
  • A written record of the conversation and its outcome.
  • One brief follow-up where appropriate.

A purchased call does not guarantee the customer will answer. You get a record of every attempt.

Need more calls?

You can purchase additional call packages whenever you need them.

All packages are prepaid, with no subscription and no guaranteed review revisions. Applicable taxes are added at checkout.

Questions, answered.

Something else on your mind? Ask us.

Will you ask customers to change their review?

We focus on understanding their experience and helping resolve genuine concerns. Customers decide for themselves whether to update their review.

Do you use AI to make the calls?

No. Every conversation is handled by a real person.

How do you get customer phone numbers?

Your business identifies the customers and provides appropriate contact details through a secure process. Google does not provide reviewer phone numbers.

What if a customer doesn't answer?

We make up to two telephone attempts per customer. You receive a record of the attempts and their outcome.

Can you handle negative reviews?

Yes, subject to the scope of the package. We focus primarily on three- and four-star reviews, where a constructive conversation may uncover an opportunity to improve the experience. More serious complaints are escalated appropriately.

Can you guarantee five-star reviews?

No. Our responsibility is to make professional calls, uncover useful feedback, and help businesses understand their customers.

Is this a subscription?

No. Purchase the number of calls you need. Buy another package whenever you're ready.

Your customers have already told you something.

Let's find out what they meant.

Choose Your Call Package

Real people. Real phone calls. Useful answers.

A woman listening closely during a phone call.